Terms & Conditions

Terms & Conditions

We believe passionately in encouraging children to cook and our products and the way we run our shop reflect this philosophy.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We follow strict security procedures in the storage and disclosure of information that you have given us, in order to prevent, as far as possible, any unauthorised access. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. Once registered with the Cookie Crumbles online shop you will receive email notifications and you have the right to opt to be removed from email updates at any time. We do not disclose customer information to any third parties.

The type of information we will collect about you includes:
 your name, your address
, phone number
, email address
 and credit/debit card details.

Making payments & card security

We accept all Visa and MasterCard credit and debit cards, but we do not accept American Express cards. Payments to the Cookie Crumbles online shop are made via RBS Worldpay, a secure online security system. Your order is accepted once payment is received. You will receive a confirmation of your order by email.

Returns Policy for Goods

We hope that you will be delighted with all the goods you receive, but if you are not happy with your purchase you can in most cases return it, with proof of purchase, for a full refund or exchange. Obviously the item must be in its original condition. You will be responsible for any returns postage charge (unless the item is faulty). When returning goods we recommend using registered post, as we cannot be responsible for goods that do not reach us. When sending out items we inspect every item prior to dispatch. Read more on the page about Deliveries and Returns.

Our returns address is:

Cookie Crumbles online Shop returns
64 St. Leonards Road, 
London SW14 7NE

Returns Policy for Workshops, Classes, Events and Gift Vouchers

Once booked and paid for, Workshops, Classes and Events are non-refundable. Gift Vouchers are non-refundable. They are also non-transferrable once a workshop is booked and cannot be exchanged for cash. Read more on the page about Deliveries and Returns.

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